Shipping Info

Ile Maurice Officielle 

Shipping Policy of Ile Maurice Officielle

Welcome to Ile Maurice Officielle. This Shipping Policy applies to all products purchased through our website www.ilemauriceofficielleshop.com, powered by the Shopify platform and fulfilled by Printify, our print-on-demand partner.

Processing Time
All orders are custom-made and have a processing time of 2-7 business days from the date of order. Processing includes manufacturing and packaging.

Domestic Shipping (Mauritius Island)

  • International Transit to Mauritius: Our products are crafted with care and shipped via our partner, Printify. Given the distance and transit times for international shipping, please expect delivery within approximately 15-30 business days after processing. We appreciate your patience and understanding that this timeframe is an estimate and may vary due to factors such as customs clearance and the logistics practices of local carriers in Mauritius Island.

  • Customs and Duties: Orders shipped to Mauritius may be subject to import duties and taxes applicable to your country. Please note that Ile Maurice Officielle is not responsible for any customs fees or charges that may be incurred. We recommend that customers check with their local customs office for more information.

  • Shipping Confirmation and Tracking: You will receive a shipping confirmation email with a tracking number once your order has been dispatched.

  • Customer Support: We are committed to providing you with timely updates regarding your shipment. If you have any questions or require assistance, please do not hesitate to contact us at ilemauriceofficielle@gmail.com.

International Shipping

  • Delivery Time: International shipping times vary by destination but are generally expected to be within 7-30 business days after processing. Our products are crafted with care and shipped via our partner, Printify. We appreciate your patience and understanding that this timeframe is an estimate and may vary due to factors such as customs clearance and the logistics practices of local carriers in the destination country.
  • Customs and Import Duties: The customer is responsible for all customs and import duties that may be charged upon the products' arrival in the destination country.

Shipping Costs

  • Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order.
  • We strive to offer competitive shipping rates and may occasionally provide promotions for free shipping.

Carriers

  • Our products are shipped through a selection of international and local carriers. The carrier responsible for delivering your order will be indicated in your shipping confirmation email.

Lost or Damaged Items

  • In the event that your order is lost in transit or arrives damaged, please contact customer service immediately.
  • We will investigate the issue and, where appropriate, send a replacement or issue a full refund.

Changes and Cancellations

  • Once an order is in the processing stage, changes or cancellations may not be possible due to the speed and automation of our and Printify's fulfillment processes.
  • Please review orders carefully before submission.

Contact Us
For any inquiries regarding our Shipping Policy, please contact our customer service team:

We reserve the right to modify this Shipping Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.